SHOPPING INFORMATION

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.

You will get a confirmation email on your registered email address.

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

No, But you can make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

Signing up for an account will give you benefits and give you a superior experience while shopping on Kama Ayurveda. Your account allows you to:
1. Track all past and present orders at any time in one place.

2. Notifications as soon as your favourite products are back in stock.

3. Rate and review products.

4. Never fill in your address and payment details more than once.

No, But you can make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Kama Ayurveda account and are signed in at the same time.

Contact us, detailing the problem you have encountered. You can either email us on care@rwell.in or call us on +91 9111899111 and our supporters will be happy to assist you.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a password reset link will be sent to you. We strongly recommend that you change this at your earliest convenience.

No, But you can make an account on our website to make your shopping experience swift and simple. You

We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.

can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

Please contact our Support Centre on +91 9111899111 and we will be happy to talk you through and help you solve any issues you may be experiencing.

No, But you can make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

PAYMENT INFORMATION

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card..

Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.

COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

There’s no specific charge to avail COD on any order. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

RETURNS, CANCELLATIONS & EXCHANGES

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy.